Terms & Conditions

In these Terms and Conditions, the following terms have the meanings given:

• "The Practice" / "we" / "us" — Sirincou, an advisory practice registered in Malaysia.
• "Client" / "you" — the individual, organisation, or entity that engages or enquires about the Practice's services.
• "Engagement" — any formal advisory relationship entered into between the Practice and a Client, whether documented in a separate agreement or confirmed by commencement of work.
• "Deliverable" — any written observation, report, reflection, or other work product produced by the Practice in the course of an Engagement.
• "Website" — the pages at sirincou.top operated by the Practice.

By submitting an enquiry through our website, entering into an engagement agreement, or making payment for services, you confirm that you have read and accept these Terms and Conditions in full.

Our services are intended for individuals and organisations operating in a professional or commercial capacity. Individuals must be at least 18 years of age and have the legal capacity to enter into binding agreements. Organisations must be duly authorised to engage in the relevant commercial relationship.

Use of the Website does not by itself constitute acceptance of an engagement or any obligation on the part of the Practice.

The Practice offers advisory services to small and closely held businesses in Malaysia, comprising three principal engagements:

• Quiet Audit — a four-week observational reading of a business or department, delivered as a written observation with a single review meeting.
• Long Companion — a twelve-month accompaniment for a small leadership team, delivered through monthly conversations and brief written reflections.
• Generational Counsel — an open-cadence engagement supporting the considered transfer of a closely held business between generations.

Services are delivered in the English language. The Practice operates primarily from Kuala Lumpur, with engagements conducted in person or remotely as agreed. Geographic restrictions may apply for certain in-person work; these will be discussed prior to engagement.

Nothing on the Website constitutes an offer to provide services; all engagements are subject to the Practice's availability and a preliminary conversation.

For the work to proceed with integrity, Clients agree to:

• Engage in good faith and with honest disclosure of the matters under consideration
• Make relevant personnel, documents, and information available as reasonably requested
• Attend scheduled conversations or provide reasonable advance notice of any change
• Make payments in accordance with the agreed schedule
• Refrain from requesting work that falls outside the agreed scope without entering into a separate discussion and arrangement

Clients agree not to use the Practice's Deliverables for any purpose that is unlawful, misleading, or contrary to the spirit in which they were produced. The Practice reserves the right to withdraw from an engagement if conduct materially inconsistent with these responsibilities continues after a written request to desist.

All Deliverables produced by the Practice — written observations, reports, reflections, and any other work product — remain the intellectual property of the Practice until payment for the relevant engagement has been received in full.

Upon full payment, the Client is granted a personal, non-transferable licence to use the Deliverables for internal business purposes. This licence does not permit redistribution, commercial resale, publication, or attribution of the work to any person other than the Client without the Practice's written consent.

The Practice's name, mark, and the Tide Charts design system are proprietary. They may not be used in any form without prior written permission.

Nothing in these Terms assigns copyright in the Client's own materials to the Practice. Where the Client provides documents or information for the Practice to work with, copyright in those materials remains with the Client.

Fees are denominated in Malaysian Ringgit (RM). The indicative fees published on the Website are as follows:

• Quiet Audit — RM 1,140
• Long Companion — RM 2,720
• Generational Counsel — from RM 4,830, depending on scope

Final fees are confirmed in writing before an engagement commences. For multi-phase or open-cadence engagements, a payment schedule will be agreed separately.

Invoices are due within 14 days of issue. A reminder will be sent for overdue invoices. The Practice reserves the right to pause work on an engagement until a materially overdue account is settled.

Where an engagement is discontinued at the Client's request after work has commenced, fees for work completed to that point remain payable. The Practice will calculate these fairly and in proportion to the work delivered. No refund schedule applies to work already completed and delivered.

Each engagement type carries specific working terms in addition to these general conditions:

Quiet Audit

The audit period is four weeks from the agreed start date. The written observation is delivered within ten working days of the observation period's close. The review meeting is held within 15 working days of delivery. The scope is limited to what was agreed; additional matters raised during the audit may be addressed in a separate engagement.

Long Companion

Monthly conversations are scheduled in advance and last approximately 90 minutes. If a Client misses a session without prior notice, it is forfeited; a rescheduled session may be offered at the Practice's discretion. The written reflection following each session is delivered within five working days. The twelve-month term runs from the date of the first session.

Generational Counsel

The cadence and structure of sessions are agreed with the family at the outset and may be revised as circumstances change. The Practice will not accelerate the pace of the engagement beyond what the family's own readiness supports. Written records are kept only where the family gives explicit consent, and those records are held in strict confidence.

The Practice treats everything shared in the course of an engagement as confidential. We will not disclose the identity of Clients, the nature of their businesses, or the substance of any engagement to any third party without prior written consent, except where required by law.

This obligation of confidentiality continues indefinitely beyond the close of an engagement. It is central to the character of the Practice and not merely a contractual formality.

Clients are asked to treat the Practice's own methods, frameworks, and written materials with equivalent discretion.

The Practice offers advisory services grounded in observation and considered reflection. It does not offer legal, financial, accounting, or regulatory advice in any licensed or regulated sense. Where matters of law, finance, or governance arise in the course of an engagement, Clients should seek qualified professional advice independently.

The Practice makes no representation that any particular outcome will follow from its work. The nature of advisory counsel is to accompany and illuminate, not to determine results. Decisions remain entirely with the Client.

The Website is provided as-is. The Practice takes reasonable steps to ensure accuracy but does not warrant that the content is free of error or that access will be uninterrupted.

To the extent permitted by Malaysian law, the Practice's aggregate liability to a Client for any claim arising from an engagement shall not exceed the total fees paid by that Client for the engagement giving rise to the claim.

The Practice shall not be liable for indirect, incidental, or consequential loss, including loss of revenue, loss of business, or loss of opportunity, however caused, even if foreseeable.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot lawfully be excluded under Malaysian law.

Force majeure: the Practice shall not be in breach of its obligations where performance is delayed or prevented by circumstances beyond its reasonable control, including natural disasters, governmental action, or disruption to essential utilities.

Either party may terminate an engagement by providing written notice. The required notice period is 14 days for fixed-term engagements (Quiet Audit, Long Companion) and 30 days for open-cadence engagements (Generational Counsel).

On termination, any fees for work completed to the date of notice become immediately due. Deliverables completed to that point shall be provided to the Client.

The Practice may terminate an engagement with immediate effect if a Client acts in material breach of these Terms and fails to remedy the breach within seven days of written notice, or if the continuation of the engagement would require the Practice to act in a manner inconsistent with its professional standards.

Clauses relating to confidentiality, intellectual property, and limitation of liability survive the termination of any engagement.

In the event of a disagreement, both parties agree first to attempt to resolve the matter through direct, good-faith discussion. A written statement of the concern should be sent to [email protected], after which the Practice will respond within 14 days.

If direct discussion does not resolve the matter within 30 days, the parties agree to explore mediation before resorting to litigation. The Asian International Arbitration Centre (AIAC) in Kuala Lumpur is the preferred mediating body.

These Terms and any dispute arising from them are governed by the laws of Malaysia. The courts of Malaysia shall have exclusive jurisdiction.

Entire agreement. These Terms, together with any engagement letter or written agreement specific to the Client's engagement, constitute the entire agreement between the parties and supersede all prior discussions.

Severability. If any provision of these Terms is found to be unenforceable, the remainder shall continue in full force.

No waiver. A failure by either party to enforce any provision shall not constitute a waiver of the right to do so later.

Assignment. Clients may not assign their rights or obligations under these Terms without the Practice's prior written consent. The Practice may assign these Terms in connection with any lawful transfer of its advisory practice.

Notices. Formal notices under these Terms should be sent by email to the address recorded at the commencement of the engagement, or to [email protected].

These Terms may be updated from time to time. The revised version will be published on this page with an updated effective date. Clients in active engagements at the time of a material change will be notified by email. Continued engagement after the effective date constitutes acceptance of the revised Terms.

Any engagement commenced before a revision takes effect is governed by the version of these Terms that was current at the time of commencement, unless both parties agree otherwise in writing.

For questions relating to these Terms, or for written notices under them, please write to us at the address below.